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4 min read

Hellmart Review: When Customer Service Becomes a Fight for Survival

Hellmart Review: When Customer Service Becomes a Fight for Survival
General Info
Developer:N/A
Publisher:N/A
Release:January 28, 2026
Platforms:
PC (Microsoft Windows)

Available at

Technical Specs
Perspective:First person
Modes:Single player
Engine:N/A
Rating Comparison
NerdictionExpert Review
CommunityIGDB Users
CriticsAverage

Table of Contents

  1. Introduction
  2. Gameplay Mechanics
  3. Atmosphere and Setting
  4. Graphics and Sound Design
  5. Game Balance and Difficulty
  6. Technical Performance
  7. Conclusion

Introduction

What happens when you blend the mundane monotony of a 24-hour convenience store with the terrors of horror gaming? The Finnish indie studio has crafted a fascinating answer with Hellmart. As a clerk in a remote store in the far North, we experience a unique genre blend that surprisingly successfully combines simulation and survival horror.

Screenshot 1

The core concept is as simple as it is brilliant: During the day, we sell snacks, cigarettes, and hot beverages to regular customers, manage our inventory, and try to meet sales targets. But once darkness falls, our familiar workplace transforms into a stage of terror.

Gameplay Mechanics

Day-Night Cycle as Core Element

The day-night cycle is Hellmart's beating heart and works surprisingly well. During day shifts, we focus on classic simulator elements: serving customers, managing the register system, restocking shelves, and keeping the store clean. The game takes these aspects seriously – anyone thinking the day shifts are just boring filler content will quickly be proven wrong.

Screenshot 2

The sales mechanics are thoughtfully and realistically implemented. Different customer types have varying needs and patience levels. A stressed commuter wants quick service, while elderly customers enjoy a brief chat. These interactions aren't just decoration but directly influence our sales results and thus our survival.

Horror Elements at Night

Once the sun sets, everything changes. The cozy work atmosphere gives way to oppressive tension. Not every nocturnal "customer" is human, and not all intend to purchase anything. The game employs various horror mechanics:

  • Hiding: Behind the counter, in storage rooms, or the restroom
  • Escape: Through back doors or emergency exits
  • Defense: With improvised weapons from the store's inventory
Screenshot 3

Atmosphere and Setting

Authentic Nordic Atmosphere

The far North setting is perfectly chosen. The endless darkness of polar night, the constant whistling of wind around the building, and the isolation create a baseline tension that permeates the game. The convenience store itself is lovingly detailed – from the humming fluorescent lights to the authentic-looking product shelves.

Particularly impressive is how the game establishes the dichotomy between normalcy and horror. The same place that provides safety and routine during the day becomes a trap at night. This transformation doesn't happen through supernatural effects but through subtle changes in lighting, sound design, and atmosphere.

Screenshot 4

Graphics and Sound Design

Visual Implementation

Graphically, Hellmart employs a realistic style with slightly stylized elements. Textures are detailed enough to create immersion without overly taxing performance. The lighting work is particularly successful – flickering neon lights, shadows between shelves, and reflections on wet window panes create a dense atmosphere.

The character models of the "special" nighttime clientele are creative and unsettling without becoming ridiculous. The design follows a "less is more" philosophy – often what we don't see is what frightens us most.

Screenshot 5

Audio Design as Mood Carrier

The sound design deserves special mention. Every noise – from the humming of refrigerators to the rustling of packages to the barely audible footsteps in the back of the store – is carefully composed. The game uses 3D audio effectively to build tension. You quickly learn to pay attention to every unusual sound.

Game Balance and Difficulty

Challenge Without Frustration

Hellmart manages to provide a fair challenge without becoming frustrating. Day shifts are stressful enough to remain engaging but not so overwhelming that you dread the coming night shift. Horror sequences are intense but solvable through clever level design and fair mechanics.

The game offers various difficulty options that adjust both simulation and horror aspects. Casual players can focus on atmosphere, while hardcore fans are challenged both economically and survival-wise.

Technical Performance

Optimization and Stability

Technically, Hellmart runs stably on most systems. Loading times are short, and even on older systems, the frame rate remains consistent. Minor bugs and clipping issues occasionally mar the experience, but nothing game-breaking.

Controls are intuitive and responsive – important for horror sequences where quick reactions are vital for survival.

Conclusion

Hellmart is a surprisingly successful genre blend that proves innovation in the indie space is still possible. The combination of supermarket simulation and horror works better than one might expect. The game manages to take both aspects seriously and unite them into a coherent whole.

The day-night cycle provides natural tension arcs, and the Nordic atmosphere is perfectly captured. Anyone who appreciates both simulations and horror games will find a unique experience here that will linger in memory for a long time.

System Requirements

Minimum

OSWindows 10 64-bit
CPUIntel Core i3-6100 / AMD FX-6300
RAM8 GB RAM
GPUNVIDIA GTX 1050 / AMD RX 560
Storage12 GB available space

Recommended

OSWindows 11 64-bit
CPUIntel Core i5-8400 / AMD Ryzen 5 2600
RAM16 GB RAM
GPUNVIDIA GTX 1660 / AMD RX 580
Storage12 GB available space (SSD recommended)

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Community Feedback

6 Kommentare
C
Christina Klein1/28/2026

78 Punkte sind absolut gerechtfertigt! Das Sound-Design ist wirklich der Hammer - die atmosphärischen Geräusche im Supermarkt haben mich mehrmals zusammenzucken lassen. Die Mischung aus normalem Kundenservice und plötzlichen Horror-Momenten funktioniert überraschend gut. Stimme aber zu, dass die Kampagne für 40€ etwas kurz geraten ist.

B
Ben Zimmermann1/28/2026

Kann die Review nur bestätigen. Nach 20 Stunden wird es leider ziemlich repetitiv - immer die gleichen Kundentypen, ähnliche Situationen. Die nordische Atmosphäre trägt zwar lange, aber mehr Abwechslung hätte dem Spiel gut getan. Trotzdem ein solides Indie-Game mit interessantem Konzept.

M
Marie Meier1/28/2026

Endlich mal ein Horror-Spiel ohne billige Jumpscares! Die Tag-Nacht-Mechanik baut wirklich Spannung auf. Allerdings hatte ich auch einige Bugs - bei mir ist zweimal der Fortschritt nicht gespeichert worden. Hoffentlich wird das noch gepatcht.

J
Julia Schulz1/28/2026

78/100 finde ich fast zu niedrig. Das Genre-Mix-Konzept ist genial umgesetzt! Klar, die KI der normalen Kunden könnte besser sein, aber dafür ist die Atmosphäre perfekt eingefangen. Simulation meets Horror - davon brauchen wir mehr!

J
Julia Schröder1/28/2026

Muss sagen, dass mich das Spiel nicht so überzeugt hat. Die erwähnten repetitiven Elemente sind schon nach 10 Stunden spürbar. Für den Preis hätte ich mir mehr Content gewünscht. Die Bewertung ist fair, aber es ist halt nicht für jeden was.

K
Katharina Müller1/28/2026

Wie funktioniert denn die Tag-Nacht-Mechanik genau? Ändert sich das Gameplay komplett oder nur die Atmosphäre? Die Review macht auf jeden Fall Lust aufs Spielen, aber bei begrenzter Customization bin ich etwas skeptisch. Kann jemand mehr Details dazu geben?